Frequently Asked Questions
Everything you need to know about your sustainable fashion journey with ALOHAS.
How does the on-demand pre-order system work?
To promote sustainable production, we offer a pre-order system where you can purchase items before they are manufactured at a discounted price. This allows us to predict demand and reduce environmental waste.
Where are your products manufactured?
All our shoes and apparel are designed and handcrafted in local workshops in Spain. We take pride in supporting local craftsmanship and ensuring ethical working conditions.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that return shipping costs may apply depending on your location.
How long will it take to receive my order?
In-stock items typically ship within 2-4 business days. For pre-order items, the estimated shipping date is provided on the product page and at checkout, as these items are made specifically for you.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'buy now, pay later' options like Klarna and Afterpay in supported regions.